ADDITIONAL RETURN POLICY INFO
ALL ORDERS ARE SUBJECT TO A 14-DAY RETURN POLICY IN WHICH VILLAGE COMMON WILL REPLACE (SUBJECT TO AVAILABILITY) EXCHANGE OR REFUND YOUR PRODUCT. WITH THE EXCEPTION OF APOTHECARY/BATH PRODUCTS ( INCLUDING SOAPS, SKIN CARE, FRAGRANCES, AND ANY PERSONAL BATH AND BOTH PRODUCTS. ALL APOTHECARY/BATH PRODUCTS ARE FINAL SALE.
YOU WILL HAVE 14 CALENDAR DAYS TO RETURN OR EXCHANGE YOUR ITEM. PRODUCTS WILL ONLY BE REPLACED, EXCHANGED OR REFUNDED WHEN ITEM IS RETURNED UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. YOUR ITEM MUST BE IN THE ORIGINAL PACKAGING (IF APPLICABLE).
BURNED CANDLES ARE NOT ELIGIBLE TO BE RETUNED, IF YOU DO NOT LIKE THE SCENT, DO NOT BURN YOUR CANDLE. VILLAGE COMMON CANDLES ARE 100% NATURAL AND WILL NOT GIVE YOU THE SAME EXPERIENCE AS A SYNTHETIC CANDLE. SCENT THROW IT NOT AS STRONG AS SYNTHETIC, CHEMICALLY SCENTED CANDLES. OUR FRAGRANCES WILL FILL YOUR HOME WITH NATURAL SCENTS THAT MOVE WITH YOU THROUGH OUT THE SPACE. IF YOU FIND YOU CANNOT SMELL THE CANDLE, MAKE SURE YOU BURN IT FOR 3-4 HOURS AT A TIME, MOVE THROUGH OUT YOUR SPACE, OR LEAVE THE ROOM FOR A MOMENT TO LET YOUR OLFACTORY SENSE RESET ITS SELF. OUR OLFACTORY SENSE WILL ADAPT MORE QUICKLY TO A NATURAL SCENT VS A SYNTHETIC SCENT AND MOVING THOUGHT OUT THE SPACE OT LEAVING THE ROOM CAN HELP TO RESET THAT.
ONCE WE RECEIVE YOUR ITEM, WE WILL INSPECT IT AND NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL IMMEDIATELY NOTIFY YOU ON THE STATUS OF YOUR REFUND AFTER INSPECTING THE ITEM. IF YOUR RETURN IS APPROVED, WE WILL INITIATE A REFUND TO YOUR CREDIT CARD (OR ORIGINAL METHOD OF PAYMENT). YOU WILL RECEIVE THE CREDIT WITHIN A 3-10 DAYS, DEPENDING ON YOUR CARD ISSUER'S POLICIES. VILLAGE COMMON IS NOT RESPONSIBLE FOR RETURN SHIPPING OR RESHIPPING IF PROVIDED WITH AN INCORRECT OR INVALID ADDRESS FOR USPS, UPS, OR FEDEX. SHIPPING COSTS ARE NONREFUNDABLE.
CUSTOM APOTHECARY POLICY
All Custom apothecary/made to order purchases are final sale.
All apothecary counter purchases are made to order and cannot be returned.
Therapeutic Grade Essential Oils - NOT for Consumption.
Always blend pure essential oils with a carrier oil for safety. If discomfort or irritation occurs, stop using the essential oil. Avoid contacting sensitive areas such as eyes, ears, genitals, and mucous membranes with essential oils. If you choose to use the oil in any sensitive area, dilute 1 drop of the essential oil with 5–10 drops of a carrier oil. A carrier oil is a vegetable oil—such as coconut oil, olive oil, or grapeseed oil—that can be used to dilute essential oils.
Village Common is free of any responsibility and liability from negative effects, allergic reactions or complications resulting in misuse of our essential oils. All essential oils are for external use only. Essential oils are a powerful piece of nature and should always be handled with care. During pregnancy we strongly recommended that you seek the advice and recommendation of a trained health care advisor.
PRIVACY POLICY
VILLAGE COMMON IS COMMITTED TO MAINTAINING YOUR TRUST AND CONFIDENCE. THE FOLLOWING ONLINE PRIVACY POLICY IS INTENDED TO PROTECT AND SECURE THE PERSONAL IDENTIFIABLE INFORMATION (ANY INFORMATION BY WHICH YOU CAN BE IDENTIFIED) YOU PROVIDE TO US ONLINE. IN ADDITION, VILLAGE COMMON WILL NOT SEND YOU EMAIL THAT YOU HAVE NOT AGREED TO RECEIVE. HOWEVER, WE MAY PERIODICALLY SEND YOU EMAIL ANNOUNCING NEWS AND EVENT INFORMATION. AT ANY TIME YOU CAN REQUEST TO NO LONGER RECEIVE THIS INFORMATION BY REPLYING TO INFO@THEVILLAGECOMMON.COM. NO SHARING OF PERSONAL INFORMATION VILLAGE COMMON NEVER SELLS, RENTS, LEASES OR EXCHANGES YOUR PERSONAL INFORMATION WITH OTHER ORGANIZATIONS. VILLAGE COMMON ASSURES YOU THAT THE IDENTITY OF ALL WHO CONTACT US THROUGH THIS WEBSITE WILL BE KEPT CONFIDENTIAL. VILLAGE COMMON MAY OCCASIONALLY SEND MAILINGS ON BEHALF OF OTHER ORGANIZATIONS OR MINISTRIES WHEN THEIR INTERESTS ALIGN WITH VILLAGE COMMON. SECURITY VILLAGE COMMON IS COMMITTED TO ENSURING THE SECURITY OF YOUR PERSONAL INFORMATION. TO PREVENT UNAUTHORIZED ACCESS, MAINTAIN DATA ACCURACY, AND ENSURE THE PROPER USE OF INFORMATION, WE HAVE ESTABLISHED AND IMPLEMENTED APPROPRIATE PHYSICAL, ELECTRONIC AND MANAGERIAL PROCEDURES TO SAFEGUARD AND SECURE THE INFORMATION WE COLLECT ONLINE.
SHIPPING POLICY
MOST ORDERS ARE SHIPPED WITHIN 3 BUSINESS DAYS. ALL ORDERS ARE SHIPPED VIA USPS, FEDEX OR UPS. PROCESSING TIME OF YOUR ORDER CAN VARY FROM 3-14 DAYS DEPENDING ON PRODUCT AVAILABILITY. ORDERS SHIPPED BY GROUND SERVICE AVERAGE 4-10 BUSINESS DAYS FROM DATE OF ORDER TO REACH THEIR DESTINATION. ORDERS SHIPPED BY PRIORITY SERVICE AVERAGE 3-7 BUSINESS DAYS FROM DATE OF ORDER TO REACH THEIR DESTINATION. WHEN CALCULATING ACTUAL SHIP DATE, PLEASE DO NOT COUNT SATURDAYS, SUNDAYS OR FEDERAL HOLIDAYS. UPS WILL NOT SHIP TO P.O. BOXES. PLEASE INCLUDE A COMPLETE STREET ADDRESS FOR ALL ORDERS.
BILLING POLICY
WE ACCEPT VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS. ALL ONLINE ORDERS ARE PROCESSED THROUGH ‘STRIPE’ TO PROTECT YOUR CREDIT CARD INFORMATION DURING YOUR ONLINE TRANSACTION. ALL TRANSACTIONS ARE SECURE AND ENCRYPTED, AND WE NEVER STORE YOUR CREDIT CARD INFORMATION. PAYMENTS ARE PROCESSED THROUGH STRIPE. PAYMENT INFORMATION IS ALSO GOVERNED BY STRIPE'S PRIVACY POLICY. ALL PRICES AND FIGURES ARE LISTED IN U.S. DOLLARS. CONTACTING US IF YOU HAVE COMMENTS OR QUESTIONS ABOUT ANY OF OUR POLICIES OR OUR WEBSITE, PLEASE CONTACT US. FOR INFORMATION ABOUT YOUR PAYMENT OR ORDER, PLEASE CONTACT US AT INFO@THEVILLAGECOMMON AND INCLUDE YOUR ORDER NUMBER AND NAME. OUR MAILING ADDRESS IS: PO BOX 384 CATSKILL, NY 12414